Definitive Networks Inc. 2019 All Rights Reserved
4309 Hacienda Drive Suite 170 Pleasanton, CA 94566

Please refer to your Agency Support Guidelines or Policies Prior to Contacting Support.

Click on the tabs above for information on specific categories.

The support process may require your agency representative to evaluate the problem prior to submitting a help desk request. 
This site is designed to assist you with basic troubleshooting prior to initiating additional support. We will be updating content on a regular basis. Please submit any requests for additional support content to assist you and other users to your EMS Division admin staff.

Attention ESO EHR Users...

This site is currently in the process of transitioning to ESO EHR centric information for end-users and admin personnel. Please see the pages that currently reference ESO. More content will be added in the weeks to come. Your agency EMS division personnel will be notified as content is added, as well as provide information for adding helpful content that is requested by all field and admin users.

                                                                                  Support Contact Information:

                                                      Business Hours (8:00-5:00) & After Hours (Nites / Wknd): 1- 866-946-8986 
                                                                                    Help Desk:


Definitive Networks Inc.

Providing Service & Support with Pride to Public Agencies for Over a Decade